Help & FAQ
Answers to common questions about ordering, delivery, documentation and selling.
Ordering
How do I find a product?
Use the search bar with a product name, CAS number, grade or manufacturer, or browse all products and filter by category, seller, pack size and price.
What does MOQ mean?
Minimum order quantity — the smallest number of packs a seller accepts for that listing. It is shown on every product card.
Can I buy larger quantities than listed?
Yes. Send a bulk enquiry and sellers who stock the product can quote for drums, pallets or contract supply.
Where can I see my orders?
Go to Your orders to search past orders, see status and buy again.
Shipping & delivery
Who ships my order?
The seller ships it from the location shown on the product page and seller storefront.
Can hazardous chemicals be shipped by courier?
Not always. Flammable, corrosive and other regulated chemicals must travel under applicable dangerous-goods rules, often by road with specialised carriers. Delivery options and times depend on the product and destination.
Is there a handling charge?
Orders containing chemicals include a hazmat handling charge for compliant packaging and documentation, shown in your cart before checkout.
Product documentation
How do I get a COA or SDS?
Use the Certificate lookup tab on the product page, or send a document request. The seller supplies product documentation.
Selling on MyCartso
How do I become a seller?
Apply here with your business details, categories and documents.
What does “Verified” mean?
It means MyCartso has reviewed the seller’s business details and documents. New sellers show “Verification pending” until that review is complete.
Is there a seller dashboard?
Not yet — an online dashboard for listings, inventory and orders is still being built. Until then, contact us to update your store.
Account & security
I forgot my password
Reset it here — we’ll email you a verification code.
How do I change my delivery address?
Manage saved addresses on the Addresses page.